When Multichannel is Good Enough: How to Design Your Engagement Model of Choice

Most pharma teams are chasing a “one size fits all” omnichannel model, but that doesn’t match reality. Scaling HCP engagement is only possible when your engagement strategy aligns with your market, message, capabilities and team.

Wednesday, June 25, 2025

4:00 PM CET / 10:00 AM ET

Philip Vyt

Omnichannel Expert & Founder

Shyft

Pierre Metrailler

CEO

Onomi

The countdown has started

Days
Hours
Minutes

About the webinar

Most omnichannel strategies fail because they assume one model fits all. In reality, how you engage HCPs should vary based on therapeutic area, market structure, business viability, and internal readiness.

In this session, Philip Vyt (Founder, Shyft) joins Pierre Metrailler (CEO, Onomi) to introduce the concept of the Engagement Model of Choice (EMOC): a practical framework for designing tailored engagement strategies that actually work.

You’ll learn when a well-run multichannel approach is enough, when to evolve to full omnichannel, and how to embed your model into brand planning so it drives execution at scale.

What we’ll cover:

  • Why one-size-fits-all omnichannel doesn’t work, and what to do instead
  • How to define EMOC based on HCP needs, commercial viability, and team capability
  • Real-world examples from rare disease, specialty, and launch planning
  • A practical method for operationalizing your engagement model
  • How to spot when it is time to evolve from multichannel to omnichannel

This session is designed for strategic and cross-functional leaders responsible for shaping HCP engagement in life sciences, including

  • Commercial excellence leads defining engagement models and omnichannel strategy
  • Brand and launch teams building go-to-market plans across TAs and geographies
  • Medical affairs leaders looking to scale scientific engagement pre- and post-launch
  • Omnichannel and digital transformation owners embedding capability across markets
  • Field enablement and regional marketing directors adapting execution by market

Speakers

About Onomi

Onomi is the event-powered omnichannel solution that helps life science companies to create personalized, engaging, and compliant experiences for Healthcare Professionals. From omnichannel webinars and advisory boards to in-person congresses and standalone meetings, Onomi covers a wide range of medical event use cases, while enabling successful omnichannel strategies through deep CRM integrations including Veeva CRM, Veeva Vault CRM, IQVIA OCE, and Salesforce.

With 22+ years of unrivaled experience in the event technology industry, Onomi is the first choice for HCP engagement. Onomi technology is trusted by 15 of the top 20 life science companies.

For more information about how Onomi can help you increase HCP engagement and gather valuable data to drive effective follow-up, reach out today.

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Pierre Metrailler

CEO

Onomi

Pierre is an event technology pioneer with over 20 years of experience. After joining SpotMe in 2001, he expanded the company’s vision from hardware-based networking devices to comprehensive event engagement solutions. He led the company’s transformation to a SaaS platform in 2011, with a strong focus on enterprise customers. As CEO since 2016, Pierre has pursued a CRM-first strategy and addressed critical industries’ unmet needs, launching Onomi, an event-powered omnichannel solution for life sciences. He holds degrees from the Swiss Federal Institute of Technology, Lausanne and INSEAD.